We want you to be completely satisfied with your purchase and there are a number of options available for you to return or exchange your purchase.

We will happily refund purchases made through within 5 business days of receiving your order. Please allow 24 hours for our online department to assist you with any questions or to obtain a return authorisation number. Please note, any orders received without a RA will not be accepted.

Returned orders must be in original condition including tags attached, original packaging, no signs of wear or damage.

All pieces are inspected prior to dispatch and will be inspected by our QC team upon their arrival. We will refuse any returns which do not coincide with the above return requirements.

All costs associated with postage/shipping for orders and returns will be at the expense of the consumer and is not included in refund amount.

Once approved, refunds will be processed on your original form of payment, within 14 business days. Please do not hesitate to contact our customer care team at with any questions.

Refunds or exchanges will not be given on any discounted designs or sale items purchased.
Elly Sofocli will not be held liable for any orders damaged, lost or stolen during shipping.

In order to maintain and preserve the quality of your veil or gown, we recommend following our care instructions by having your piece cleaned by a professional.

Please contact us via for more information on this service.