For General Inquiries Or For booking a consultation, please fill out the form below and we will assist you within 48 hours.

Please note our office hours are Mon-Fri 9AM-5PM AEST.
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For International and Australian press INquiries please contact

to become an International elly sofoclí Stockist please contact

We offer free international shipping for all orders over $200.

Shipping via DHL or AUS POST registered mail, requires 3-5 business days.

Shipping via DHL Express, 4-8 business days.  Shipping charges will be subject to country.

Delivery Timeframes can vary depending on location. Please allow up to 3 weeks.

All duties and taxes are payable by the receiver and are not included in total AUD costs.

For insurance details, please contact our staff via and we can provide further information.

ES will not be held responsible for incorrect address details. Please ensure all contact details are correct.

Once your dress has been delivered we will arrange for a tracking number to be sent directly to your email address provided.

We don’t recommend this as the garments can be damaged. We always recommend a physical address for all deliveries even if it’s not your personal address. Shipping pricing varies depending on the shipping location and is determined at checkout. To inquire about expediting a shipment, please respond to your order confirmation email with interest regarding expedited shipping and associated fees specific to your order.All shipments will require an adult signature upon delivery.

For more information, please refer to our FAQs page.
We want you to be completely satisfied with your purchase and there are a number of options available for you to return or exchange your item.

We will happily exchange an item for a different size within 14 days of receiving the item. Please note, size exchanges for gold and silver rings may incur a fee. Postage to send an item back for an exchange will be at the customer’s own expense. Due to hygiene reasons, please note that dresses and veils cannot be exchanged or refunded.

Exchanges and refunds will also not be given on any discounted designs or sale items purchased.

Refunds will not be accepted simply for change of mind. Please consider this prior to placing your order. Please do not hesitate to contact our customer care team at or any questions you may have before making a purchase.We will repair any items with manufacturing faults within the first 6 months from the purchase date. 

In this case, proof of purchase must be provided.In the rare case of faulty items, a refund can be given upon inspection of the item (conducted by our jewelers), and the outgoing postage will be refunded. Manufacturing faults do not include: damage or wear and tear, oxidized or fading plating, broken chain, cracked or broken stones or pearls, or bending of rings or earrings.

In order to maintain your jewelry in perfect condition, we recommend following our care instructions and having your jewelry serviced annually by us. Please contact us via for more information on this service.